Customer Service Excellence for Ongoing Success.
A staff can make or break your practice. In fact, some studies suggest that the typical healthcare practice loses approximately $50,000 in revenue annually just from poor telephone management skills.
How confident are you in your staff’s skills, abilities and performance? Is it time for a staff assessment to identify who’s operating at maximum capacity and who isn’t?
Does your front desk have a script for responding to patient and provider calls? And do you have the right administrative processes and systems in place for optimum patient satisfaction?
Never underestimate how much your patients and referring providers judge you by how your staff treats them from the first phone call to their most recent appointment. Many times, the physician or therapist is the last to know what’s really going on until they start hearing complaints!
Practice Builders’ Staff Training Program helps to dramatically raise the bar on your practice’s reputation within your market. Our experienced healthcare trainers tailor onsite programs to meet the customized needs of your practice. Whether it’s role-playing, phone skills training and individualized counseling with staff members who need special coaching or behavioral modification, our trainers can meet your individual goals and objectives for building a winning team.
When we train your staff onsite, we also help to identify the problems with your office systems and processes.
Meanwhile, your staff will learn internal marketing strategies and most of all, they’ll learn how to make the right impression during a patient’s “defining moment,” as soon as they are moved from your reception area into your office.
Utilizing a variety of internal marketing strategies, after we diagnose your particular situation, we’ll develop an action plan with your staff to enforce ongoing, consistent initiatives for generating patient and provider referrals.
Remember: When consumers judge the quality of healthcare, perception is more important than reality. And your patients’ perceptions are most often based on how well they’re treated.
Take our quick one-minute Staff Assessment Test and find out if your staff is capable of carrying out your vision and goals for success.
Or call our Healthcare Training Department with your specific questions about your staffing issues (800. 679.1200). We’ll provide you with a 15-minute no-charge consultation.