Never underestimate how much your patients and prospects judge you as a doctor by how your staff treats them, from the first inquiry call they make to your practice to their most recent appointment.
Here are a few guidelines to help your staff help you prosper:
- Clearly define each staff member’s duties. Do this and watch conflicts go down and morale go up in your office. Again, at no cost to you.
- Incentivize your staff as a group, not individually. This way, you promote team spirit, rather than pitting staff members against each other.
- Ask your staff’s advice about practice-management matters. Staff members who are involved in making decisions feel valued, and will want to help you prosper and thrive.
Remember, expert, thoughtful staff training carries one of the highest returns on investment of any investment you make in your practice. It’s a sure way to help ensure your practice’s future.