How to Avoid No-Shows
As you know, Practice Builders is celebrating 30 years of practice success this year, and to celebrate we have been giving you free gifts each month. One of our most popular gifts is a tool that will help you reactivate patients who have missed an appointment. Since some of you may have missed that e-mail, we’re offering it here as well.
Particularly now, with the economic pressures we’re facing, many people are delaying healthcare treatments, even badly needed care. And unfortunately, most healthcare practitioners don’t have an effective reactivation system.
Particularly now, with the economic pressures we’re facing, many people are delaying healthcare treatments, even badly needed care. And unfortunately, most healthcare practitioners don’t have an effective reactivation system.
One of our employees recently received a recall letter from a physician, and we were horrified. It was a form letter with her name handwritten on a line; it was one paragraph; and it expressed no concern about the fact that she was missing treatment. Letters like these don’t express how much you care as a healthcare practitioner, and as you know, patients “don’t care how much you know until they know how much you care.”
So as our gift to you, we are providing you with an outline of an effective recall system and a reactivation letter you can download and customize for use in your practice.
Recall System — Missed Appointment for Annual Exam
Step #1: Set the Next Appointment
Recall System Element #1: Doctor’s Preconditioning Script
Recall System Element #1: Doctor’s Preconditioning Script
Step #2: Accompany the Patient to the Receptionist
Recall System Element #2: Receptionist Appointment Scheduling Script
Recall System Element #2: Receptionist Appointment Scheduling Script
Step #3: Mail Appointment Confirmation Card
Step #4: Call to Confirm Appointment 24 Hours Ahead & Follow Up within 30 Minutes of Missed Appointments
Recall System Element #4: Telephone Script
Recall System Element #4: Telephone Script
Step #5: Send the First Missed Appointment Letter
Step #6: Send Second & Third Missed Appointment Letters
We hope you find these tools helpful. If you would like assistance with additional elements of this effective recall system, please call us at 800.679.1262.