Easy Solution for the Mishandling of Phone Inquiries
That Could Be Costing You $55,000
We’ve received a lot of questions recently on phone conversion skills and the mishandling of phone inquiries by front office staff. As we’ve mentioned before, healthcare offices lose an average of $55,000 each year due to their poor handling of phone inquiries.
How do you solve this problem? There are two key things you need to do:
1) Mystery shop your practice to evaluate the situation
2) Script and train your patient inquiry process
1) Mystery shop your practice to evaluate the situation
2) Script and train your patient inquiry process
You can address both of these important areas easily –– with a FREE customer service evaluation of your office that will tell you exactly how to improve your staff’s phone skills and convert more inquiries to new patients. Your first “Mystery Shopper” call is FREE. And, if you sign up for a Practice Builders Strategic Growth and Marketing Workshop (only $995, a $500 savings!) by Friday, October 30, 2009, you’ll receive an additional FIVE Mystery Shopper calls at no charge. You’ll also save $395 (the cost of the Mystery Shopper package).
To request your free customer service evaluation, click here, tell us the best time to call you, and a marketing expert will contact you with sound advice about stopping the loss of valuable new patient inquiries (and revenues!). Don’t wait—you can’t afford to lose any more valuable patient inquiries.