Excellent patient satisfaction is a goal for every medical practice and a key to growth. Here’re three proven ways to ensure and achieve patient satisfaction:
1. Offer omnichannel patient support: If you’re not familiar with the concept of omnichannel support, it means having a presence on every channel where your patients are active. This is because, most of the time, when your patients have a query or need your help on health-related matters, they need it urgently. Getting back to patients’ comments or voice messages after 36 hours may not serve the purpose. To achieve patient satisfaction, you’ll have to be quick and prompt in responding to their messages.
2. Respond to patients’ comments on social networks: When patients contact you on social media – they are either for support, have a complaint, or want to ask a question. They’re choosing social networks because your patients expect a fast response. If you don’t respond quickly, your patients will most likely complain about that to their family and friends. Therefore, it’s in your best interest to have staff focused on tracking and responding to social media comments. It will help you achieve patient satisfaction and help increase patient advocacy.
3. Ask for and act on patient feedback: Patient feedback is one of the most important assets your medical practice can have. It can tell you a lot about your patient satisfaction levels since feedback is a clear indicator of how happy patients are with your services and staff. Also, patient feedback can help you improve services and give you access to data that makes it easier to make informed business decisions. Not to mention, taking patient feedback seriously, and acting on it will show how much you value your patients’ opinions and experiences.