There was a time, not long ago, when the Internet and smartphones had not yet put the whole world at our fingertips. Back then, the challenge of finding a new doctor sounded something like this: Ann: Do you happen to … Continue reading
Recently, an analysis of over 30,000 online reviews of medical practitioners confirmed poor service is patients’ biggest frustration. In fact, according to this research, 96 percent of patient grievances are due to disappointing service, while the other four percent cite … Continue reading
Patient service is the most important thing for your medical practice to get right. Excellent patient service can overcome poor marketing, but it is extremely difficult and very expensive to replace poor patient service with even the most delightful marketing. … Continue reading
Patient service is arguably the most critical aspect of your medical practice to get right. Outstanding patient service can overcome poor marketing, but it is incredibly difficult (and expensive) to replace poor patient service with even the most exceptional, “delightful” … Continue reading
There are many ways to grow your medical practice, but the most promising one is understanding your patients’ needs and making sure you exceed their expectations in service quality. Understanding your patients’ needs is something every medical practice owner ought … Continue reading
Online reputation management (ORM) is about searching, protecting, and improving content potential patients might find about your medical practice online. The process is by no means simple – negative comments, fake reviews, unethical competitors are all part of the course. … Continue reading
A satisfied patient is your best healthcare marketing strategy. Period. If you’re a regular reader of Practice Builders’ blog, you must have noticed that we emphasize the importance of patient satisfaction and a seamless, personalized patient experience across all touch … Continue reading
Let’s be honest: Building and protecting the online reputation of your medical practice is neither easy nor cheap. Online reputation management (ORM) is a complicated process that may cost you thousands of hard-earned dollars depending on the severity of the … Continue reading
To say that patient reviews are powerful is an understatement. A few words or phrases in an online review can have more influence on potential patients than an entire website. A difference in one-star rating may be all it takes … Continue reading
Yes, it is possible, but only if the reviews are fake or false. Reviews of your practice on Google My Business can make or break your brand. Sadly, there will always be patients who leave fake or false reviews. The … Continue reading
