About Howard

Sharon has spent 25 years building teams and developing people to work together to help improve the client experience in the markets we serve. This ultimately benefits both customers and staff equally. Sharing best practices and ideas helps clients and team members envision new alternatives, which is quite fulfilling when positive change results. Sharon enjoys working closely with clients to understand the true drivers that are affecting their business environment. By engaging clients in meaningful exploration of their goals and challenges, she often discovers that an issue they asked for help in solving is merely a symptom of something else or something greater. Solving the real issue through truly listening and not just addressing the symptoms helps create true partnerships with clients.

How to Get Patient Referrals

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How to Get Patient Referrals

When you are getting referrals, it means that your patients believe in your offerings enough to put their reputation on the line. They want to be known among their family and friends for giving solid advice – and they are … Continue reading

Why Do Patients Leave Your Medical Practice?

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Why Do Patients Leave Your Medical Practice?

If you are a doctor or work in medical practice, you have probably asked yourself these three agonizing questions: Why are our patients leaving for competitors? What are we doing wrong? How can we improve our level of patient service? … Continue reading

20 Effective and Surefire Ways to Improve Patient Satisfaction

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20 Effective and Surefire Ways to Improve Patient Satisfaction

Recently, an analysis of over 30,000 online reviews of medical practitioners confirmed poor customer service is patients’ biggest frustration. In fact, according to this research, 96 percent of patient grievances are due to disappointing customer service, while the other four … Continue reading

Want to Increase Your Website’s Online Visibility? Medical SEO Is the Answer

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Want to Increase Your Website's Online Visibility? Medical SEO Is the Answer

For any medical practice with an online presence, the goal is to rank high in search engine results. If your website lands anywhere past the second page of Google, potential customers are unlikely to find it in their search. So, … Continue reading

10 Tips to Double Your Medical Practice Leads

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10 Tips to Double Your Medical Practice Leads

Without high-quality leads, your medical practice will most certainly collapse. Leads are the potential patients who can become regular patients and ambassadors of your practice if you play your game right. Sure, a practice may have several key goals, but … Continue reading

Dental Practice Marketing: The Dos and Don’ts of Patient Reviews

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Dental Practice Marketing: The Dos and Don'ts of Patient Reviews

Online reputation management is an essential part of your dental practice’s success. What your patients say about your practice online has a substantial impact on your bottom line. Consider these stats: 88 percent of patients read reviews to determine the … Continue reading

7 Questions to Ask Before Hiring Your Healthcare Marketing Agency

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7 Questions to Ask Before Hiring Your Healthcare Marketing Agency

Most medical practice owners usually think of hiring a marketing agency when their practice hits a fork in the road, and they need to make a decision. They could be facing one of the following scenarios: 1. They are either … Continue reading

How Can Healthcare Email Marketing Help Your Practice?

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How Can Healthcare Email Marketing Help Your Practice?

Let us accept this. Email is not going anywhere anytime soon. Just check out these facts: According to McKinsey, email is 40 times more effective than Facebook and Twitter combined in helping your practice attract new patients. For 89 percent … Continue reading

Medical Practice Marketing: The Art and Science of Storytelling

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Medical Practice Marketing: The Art and Science of Storytelling

Storytelling is an age-old means of transferring knowledge. Most stories we heard when we were children were passed down from our parents or grandparents and from one generation to the other. Storytelling is a great communication tool that has been … Continue reading

8 Healthcare SEO Tips to Keep Medical Practices in the Game

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8 Healthcare SEO Tips to Keep Medical Practices in the Game

Healthcare marketers are beefing up their investments in content. However, in order to leverage those investments, they will have to put some time and effort into learning the new rules for SEO, or search engine optimization. The days of driving … Continue reading

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8 Ways to Handle Patient Complaints and Defuse Their Frustrations

Healthcare marketers are beefing up their investments in content. However, in order to leverage those investments, they will have to put some time and effort into learning the new rules for SEO, or search engine optimization. The days of driving … Continue reading