How satisfied are your patients? According to recent statistics, 51% of patients would switch to a new healthcare provider to receive great customer service. Yet a whopping 81% of consumers are dissatisfied with their experience in the healthcare system, and the less they must engage with that system, the happier they are.
Today, patient satisfaction is more critical to your practice success than ever before. In order to attract, connect, convert and retain patients, your entire team – front-desk staff, billers, office managers, techs and physicians – is responsible for cultivating an outstanding patient experience. That’s where these Practice Builders’ staff training programs can help:
Whether you have a solo, small, large or multispecialty practice, our healthcare and operational management experts will train you and your staff to do the following:
Practice Builders’ customer service training is a full-day course that will fit any-size practice. Customer service training includes:
We also offer in-person and virtual training programs for your convenience.
Our practice liaison training consists of two full days and typically includes customer service training. This is best for specialty practices of any size that rely on referrals. The course covers:
In-person and virtual training programs are also available.
This full-day training course is best for physicians, associates and managers at any-size practice. Leadership training includes:
As with other Practice Builders training programs, we offer in-person and virtual training.
Years of experience in healthcare don’t necessarily translate into exceptional customer service or happy patients. Patients want to be treated with respect, understanding and compassion at every touchpoint throughout their healthcare journey. How your office staff interacts with current patients and prospective patients who call in can make a huge difference in your patients’ level of satisfaction.
According to the Journal of Medical Practice Management, American medical practices are losing more than $41 billion each year due to bad customer service. A whopping 96 percent of patient complaints are caused by poor customer service, while only 4 percent are caused by poor care quality. Your medical practice cannot afford the impacts of poor customer service. For example, 65 percent of patients have cut ties with healthcare providers over a single poor customer service experience.
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