Medical Office Staff Training

Medical Office Staff Training

Get Started Now

Improve Patient Satisfaction With Staff Training

How satisfied are your patients? According to recent statistics, 51% of patients would switch to a new healthcare provider to receive great customer service. Yet a whopping 81% of consumers are dissatisfied with their experience in the healthcare system, and the less they must engage with that system, the happier they are.

Today, patient satisfaction is more critical to your practice success than ever before. In order to attract, connect, convert and retain patients, your entire team – front-desk staff, billers, office managers, techs and physicians – is responsible for cultivating an outstanding patient experience. That’s where these Practice Builders’ staff training programs can help:

  • Customer Service Training
  • Practice Liaison Training
  • Leadership Training

Whether you have a solo, small, large or multispecialty practice, our healthcare and operational management experts will train you and your staff to do the following:

  • Attract the patients you want
  • Improve telephone and customer service skills
  • Convert patient calls into appointments
  • Increase patient satisfaction and retention
  • Stimulate patient-to-patient referrals
  • Optimize your marketing program and tactics
  • Improve your leadership skills
  • Support your marketing strategies as a cohesive team

Customer Service Training

Practice Builders’ customer service training is a full-day course that will fit any-size practice. Customer service training includes:

  • Pre-training customer service evaluation (with mystery shopper calls to determine your staff’s current strengths)
  • Detailed recommendations and instructions on how your staff can improve their patient service skills via phone, email and in-person interactions
  • Tracking integrated with your existing software to help you identify your ROI

We also offer in-person and virtual training programs for your convenience.

Practice Liaison Training

Our practice liaison training consists of two full days and typically includes customer service training. This is best for specialty practices of any size that rely on referrals. The course covers:

  • Phone, email and in-person communication skills to receive referrals, welcome referred patients into the office and foster referral relationships with referring practices
  • Coaching on making effective office visits to referring and nonreferring practices, including role-playing with actual office materials
  • Techniques to engage key office staff to discuss your services, introduce marketing materials and demonstrate strategic use of materials

In-person and virtual training programs are also available.

Leadership Training

This full-day training course is best for physicians, associates and managers at any-size practice. Leadership training includes:

  • Coaching on how to connect with your staff on a human level
  • Techniques to “diagnose” your staff’s level of patient service, engagement and knowledge about your practice’s services, payment policies, etc.
  • New leadership opportunities that will increase involvement of your office manager
  • Opportunities to create and share your practice’s messaging as a group
  • Recommendations on how to cultivate staff engagement and focus on practice success

As with other Practice Builders training programs, we offer in-person and virtual training.

Grow your practice with us

Grow your practice with us

Choose the services you are interested in

Elevate Your Practice's Online Presence with Strategic Marketing

Take the next step with Practice Builders to realize the full potential of your practice. Click the button below to get started, and let us help You on your path to wealth and success. The bright future of your practice begins here!

Get Started Now
Ready to elevate your practice?

See how our clients grow their practice with an effective
Healthcare Marketing Agency: Practice Builders

Explore how our clients achieve success and growth with Practice Builders.
Their testimonials offer real insights into the real-life results we deliver:

Let us help you be successful

5 Strategies to Improve Patient Experience

Posted on February 29, 2024

5 Strategies to Improve Patient Experience
Continue Reading
Impact of AI Generated Content in Healthcare

Posted on February 28, 2024

Impact of AI Generated Content in Healthcare
Continue Reading
Top 10 Patient Engagement Strategies

Posted on February 26, 2024

Top 10 Patient Engagement Strategies
Continue Reading
Contact Us

Contact Us

Got questions or need assistance? Get in touch with our dedicated team.