In order to attract, connect, convert and retain patients long-term, your entire practice – front-desk staff, billers, office managers and physicians – is responsible for cultivating a first-class patient experience in your office.

That’s where Practice Builders’ Staff Training programs come in.

Whether you have a small, large or multi-specialty practice, our healthcare and operational management experts will train you and your staff to do the following:

• Attract the patients you want
• Improve telephone and customer service skills
• Convert patient calls into appointments
• Increase patient satisfaction and retention
• Stimulate patient-to-patient referrals
• Optimize your marketing program and tactics
• Support your marketing strategies as a cohesive team

Practice Liaison Training

• Length: 2 full days, typically includes Customer Service Training
• Best for: Specialty practices of any size that rely on referrals
• Phone, email and in-person communication skills to receive referrals, welcome referred patients into the office and foster referral relationships with referring practices
• Coaching on making effective office visits to referring and nonreferring practices, including role-playing with office materials
• Techniques to engage key office staff to discuss your services, introduce marketing materials and demonstrate strategic use of materials
• In-person and virtual training available