Have You Met Everyone?

Sharon has spent 25 years building teams and developing people to work together to help improve the client experience in the markets we serve. This ultimately benefits both customers and staff equally. Sharing best practices and ideas helps clients and team members envision new alternatives, which is quite fulfilling when positive change results. Sharon enjoys working closely with clients to understand the true drivers that are affecting their business environment. By engaging clients in meaningful exploration of their goals and challenges, she often discovers that an issue they asked for help in solving is merely a symptom of something else or something greater. Solving the real issue through truly listening and not just addressing the symptoms helps create true partnerships with clients.

Alisa loves seeing her clients and their businesses grow and become successful. She has dedicated herself to building successful business relationships, cohesive sales teams and the highest level of service to clients for over 30 years. She has a knack for helping clients maximize efficiency, increase revenues and build their own business relationships aimed at achieving and exceeding their growth and profitability goals. In her free time, Alisa enjoys tasting and collecting wine with her husband, spending time boating, cooking, entertaining and painting. Her proudest achievement is raising four children and enjoying time with seven grandchildren. She is currently the chairperson for the Women’s Impact Council and a board member at the Center Club in Costa Mesa, CA, a Club Corp International business networking group.

Terri loves uncovering the many ways that a business adds value to a client’s community and then helps it become known for those traits. With so many big brands out there competing for attention, it is easy for a small practice to become lost in the mix. Knowing how your practice makes a difference really helps set it apart from your competition.

Nearly every practice is experiencing some kind of pain. Once Terri understands where the bleeding is occurring, it is easier for her to find solutions and create a positive experience for her clients and their patients. What Terri loves most about her work is when her clients start having success with their marketing. That’s when she becomes the best cheerleader for your practice. If you are doing well, Terri gets super-pumped.

She’s been doing this for her clients since 2009. Terri is also an author. In 2010, she wrote the Google Places Bible. Google Places has since been replaced by Google My Business, and Terri also co-authored So What Do You Do? Vol. 2 with 20 other writers alongside Joel Comm. When she is not writing or helping her clients at work, she loves spending time with her two adult children and working with stained glass.

Leann, who has been working in Contract Administration and Account Receivable at Practice builders for almost 15 years, enjoys helping clients understand their payments, and making the payment schedule more convenient for them. She takes pride in the professional relationships and comradery she maintains with her co-workers and clients, and has a knack for accounting. Her professional strengths include excellent verbal and written communication, the use of Excel spreadsheets, and problem solving skills. Her personal passions range from the arts to sports, as she loves all kinds of music and dance, and watching MLB, NFL, NCAA basketball, and gymnastics.

Jenna is very good with customer relations and has eight years of experience in this field. She started her career as an airhostess, where she learned how to present herself and how to understand the needs and requirements of clients. Jenna loves to work as part of a team and uses her best communication skills to help her clients. She always tries to empathize with them and believes that the customer is always right.

In her free time, Jenna has great passion for traveling, exploring new places like beaches and mountains and learning about different cultures and customs. On weekends, she spends most of her time with her friends and her 2-year-old puppy.

Kate has developed a reputation as a tech-savvy website development manager, well versed in technical terms, and a responsive consultant who gives great customer service to her clients. She has devoted nearly a decade to her field and has solved many problems for her clients. Her understanding of data and analytics gives her the unique ability to help clients understand and see their return on investment. Kate is most passionate about helping customers and clients get the word out about their business and whether they want to accomplish their goals through websites, paid advertisements, social media, or other strategies. Being able to help clients successfully market themselves is really exciting to her. In her free time, Kate loves spending time with her 2-year old daughter, Wren. She likes exploring the mountains every chance she gets, and discovering great coffee shops, restaurants, trails and more, She loves finding little mountain towns and exploring. In her spare time she also loves designing and developing websites. Kate is a volunteer for Leave No Trace, which is an organization dedicated to protecting the outdoors by teaching people how to be responsible and take care of the environment. The organization does this by education and research, getting out in the world and learning from others.

Khyra is known for her ceaseless desire to do whatever it takes to ensure her clients the best experience possible. She is passionate about technology and keeps up with changes and new developments in digital marketing in order to develop excellent marketing strategies for her clients. She can identify technical SEO problems with your backlink profile, domain, etc. that may be hindering the success of your Internet marketing strategy.

Khyra enjoys analyzing website data, identifying areas of concern and reviewing methods for improvement. For her, the most gratifying thing about Internet marketing is seeing her client’s business grow and develop. She builds strong relationships with her clients and maintains open communication to build trust and successful partnerships. She has been involved in web design and development for over five years.

When she is not working, you will most likely find Khyra at the dog park with her husky and German shepherd, exploring trails or biking around the local community to engage with small businesses. She also enjoys painting, drawing and baking, and she is a volunteer education guide at the Mote Marine Laboratory & Aquarium. Mote is an independent, nonprofit marine research institution comprised of world-class marine scientists committed to the belief that the conservation and sustainable use of the world’s oceans can help create a better environment for ourselves and our children.

Anna is known for her positive energy and attitude. She enjoys account management and being able to assist clients in getting the most out of their marketing services as well as solving complex problems and collaborating to fulfill their marketing goals. She has a knack for creating unique brands for her clients, understanding their business objectives and effectively communicating them to consumers to create strong differentiators in the consumer mindset.

Anna enjoys working with each individual client. She recognizes that everyone has unique needs and goals and loves being able to provide a solution for each specific client. She is a recent graduate from a top program at the University of South Carolina, Darla Moore School of Business. During her college tenure, she did many internships with various South Carolina organizations. She was mentored by industry-leading professionals and gained unparalleled experience in conjunction with her education. When she is not working, you can find Anna spending quality time with friends and family. She likes spending time near water, whether it’s boating, jet-skiing or just hanging out by the pool. Anna also volunteers for a local dog rescue and fosters dogs to ease the adoption process. She is a passionate advocate for their well-being and makes sure they receive the love they deserve. Anna finds it so rewarding when her puppies are placed with amazing families.

Saurabh has over 12 years of experience managing large, complex, multi-use development projects. His passion is to see a project through from early design to completion with an emphasis on project delivery, quality control and a strong focus on implementation of good design methods. In his role as Senior Manager of Delivery & India Operations at Practice Builders, Saurabh fosters an environment of teamwork and ensures that strategy is clearly defined while overseeing performance and maintaining team morale. His strong communication and client service skills enhance his Compass process-driven management philosophy. When he’s not working, Saurabh loves spending quality time with his family, traveling and planting trees to help the environment.

After nearly four years in account management and customer service, Austin has developed a distinct ability to understand how people function, think and act in the marketplace. He has come to know what clients are looking for and what it takes to help them build success. Austin’s outstanding communication skills and ability to solve problems and deliver results give his clients peace of mind so they can focus on running their businesses. When he’s not helping clients achieve their goals and grow their practices, Austin can be found exploring new restaurants, discovering up-and-coming dining trends and sampling wines.

Quentin has made brand managing, marketing and PR his professional niche for the past five years. By focusing on helping brands develop a narrative for their content, he has seen his brands grow their audience and increase interactions. Content creation and content narrative is an issue many brands struggle with, and Quentin is on a mission to shine light on the art of story-telling through web content development and delivery. He is very passionate about how an audience experiences online content. In his free time, Quentin focuses on music and community, running a digital distribution label and managing several music acts. When he’s not helping his Practice Builders’ clients grow their brands, you can find him at various music venues enjoying good live shows or volunteering at his local church. Quentin is also the director of a hashtag community called TakeCare that focuses on building the narrative of community and public service. They build initiatives that are meant to bring the community together and help those less fortunate. Their most recent works have been events such as #Feed500, #ToyDrives, and an annual Masquerade Ball that supports Harlem Hospitals and community leaders. Quentin is the director of TakeCareofNewark in Newark, New Jersey.

Lindsey has an innate ability to build strong, personal relationships with her clients. She works hard to gain her clients’ trust through open and honest communication. After 13 years in account management, Lindsey believes that the biggest issue customers face in any industry is responsiveness and follow-though from service providers. She prides herself on being extremely responsive to her clients. She is also committed to following through on tough issues or tasks regardless of their difficulty. Lindsey is passionate about being a leader or mentor to her fellow account managers. She loves helping them solve problems and refine processes so that it is easier for them to serve their clients. She also loves helping account managers understand and learn the emotional intelligence it takes to build strong relationships with their clients.

Although Lindsey is not currently involved in any volunteer work, she would choose something involving the fight to improve air quality in her hometown of Salt Lake City, Utah. When she is not working, she spends her time with Teddy, her toddler who runs the show at home. Aside from being a mom, Lindsey loves golfing, camping, gardening and traveling as much as possible.

As a copy editor, Mimi has a talent for detecting grammatical errors as well as contradiction, ambiguity, and redundancy. She has been known for 17 years for taking copy to the finishing stages of development. To her, it is most gratifying to see a finished project that looks beautiful and to know that she has contributed to it in small part by reviewing the copy. In her leisure time, she enjoys experimenting with new recipes in the kitchen and dabbling in arts and crafts.

With over 30 years of healthcare marketing experience under his belt, Howard still finds the greatest joy in writing. He has published two nonfiction books and has written dozens of articles for national and regional publications in a variety of fields, even beyond healthcare. You’ll find him most weekends working on his latest personal project, whether it’s writing a post-apocalyptic sci-fi novel or a children’s picture book. It makes sense then that Howard’s greatest professional strength is his strong written communications skills, accompanied by a high level of productivity, efficiency, and ability to meet multiple deadlines daily.

When she isn’t in her vegetable and flower gardens or spending time with her grandchildren, Pam can be found working alongside clients to solved organizational protocol and staff issues. As a former Practice Administrator for a busy OB/GYN group, Pam contracted Practice Builders to assist her in forming a solid marketing plan and branding for new services. Those strategies were so successful that Pam was offered the opportunity to work as a training consultant with the Practice Builders team. Having the insight into the issues and concerns that plague all healthcare providers has given her an edge in helping her clients. She is known for assessing and addressing practice management and HR issues, but she is most passionate about working with motivated practices that are eager to learn and implement training strategies.

Mandy is a seasoned entrepreneur with 25 years of business-building experience. She is an award-wining public speaker with strong communication and presentation skills and a motivated trainer and coach with a successful track record of developing human potential and helping high-level professionals improve their performance. She has helped hundreds of practitioners to improve revenue and increase productivity. Her clients report an average of 40% increase in income while substantially reducing work hours. Mandy also creates and facilitates workshops and customized training programs, and she helps entrepreneurs define strategic objectives, improve systems and processes, and develop tactics to accomplish their goals.

Irene Doti is a Senior Training Consultant. She has worked with virtually every type of medical and dental specialty practice throughout the US and Canada. She focuses on building the patient communications skills of staff members; physicians; dentists and orthodontists to dramatically impact patient satisfaction. And, she created Practice Builders’ renowned Case Acceptance Program for Dentists and Orthodontists that represents an innovative, customer-centered approach to selling cosmetic services. She served as Corporate Public Relations Director for Molina Healthcare, Inc. and holds a BA in Communications from Loyola University of Chicago; and an MA from Portland State University, Portland, OR.

When he isn’t out and about with friends, training Muay Thai, reading, or watching sports, David can be found working in the web and hosting department. He is the guy to call when solving any technical issues in the back end of websites, or technical issues with domains or emails. After almost five years of working in his field, David is most passionate about being able to be creative when designing new websites or fixing a technical issue with an email or domain. This involves lots of trouble shooting and thinking, but he loves a challenge.