4 Types of Difficult Patients Every Doctor Has to Deal With

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4 Types of Difficult Patients Every Doctor Has to Deal With

Patients are the lifeblood of your medical practice. They are essential to your practice. This statement is true, considering that no practice can survive without patients. If you have a service that no patient is willing to pay for, you … Continue reading

How to Win Back Lost Patients and Regain Trust

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How to Win Back Lost Patients and Regain Trust

Loyal patients are the most profitable, and it is a known fact that referred patients generate the best return on investment. What is interesting, though, is that a lost patient has a greater value than a potential patient. In fact, … Continue reading

Patient Satisfaction – Why It Matters and How To Improve It

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Patient Satisfaction – Why It Matters and How To Improve It

Though the answer may sound obvious to many of you, the question is still worth asking: What do we mean by patient satisfaction? Simply put, patient satisfaction is an indicator of how well the patient is being treated at your … Continue reading

5 Ways to Train Your Front Desk Staff to Improve Customer Service

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5 Ways to Train Your Front Desk Staff to Improve Customer Service

Your front desk staff pulls a lot of weight when it comes to your medical practice’s customer satisfaction. They’re the first people your patients speak to when they call and the first faces your patients see when they walk through … Continue reading

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Marketing Eye to Eye: Don’t Let Your Computer Get in the Way

Your front desk staff pulls a lot of weight when it comes to your medical practice’s customer satisfaction. They’re the first people your patients speak to when they call and the first faces your patients see when they walk through … Continue reading