How to talk to patients on the phone?

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How to talk to patients on the phone?

A significant part of patient-provider communication happens over the phone. It’s more personal than email exchanges and helps resolve issues quickly. But sometimes these phone calls aren’t very pleasant, especially when frustrated patients call you looking for answers to their … Continue reading

How to respond to patient complaints?

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How to respond to patient complaints?

Patient complaints indicate a disconnect between what patients expected and what your staff delivered. Sometimes that disconnect is caused by a patient’s unreasonable expectations, and sometimes by something your staff did wrong. Use this four-step process to respond to patient … Continue reading

How to approach the doctor’s office for referrals?

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How to approach the doctor’s office for referrals?

Doctor referrals, which bring in new patients, are one of the most potent patient acquisition strategies. But do you know how to approach a doctor’s office for referrals? Here’re some quick tips. 1. Focus your conversation on referrals: When you … Continue reading

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