Are You Targeting the Right Patients?

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Are You Targeting the Right Patients?

Getting your services in front of the right target audience is vital. In order to do this, you need to start by understanding who your potential patients are and why they are likely to choose your practice over your competitors. … Continue reading

Exceeding Patient Expectations Is Nice, and Absolutely Necessary

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Exceeding Patient Expectations Is Nice, and Absolutely Necessary

In a world where your competitors are just a click away, meeting and exceeding patient expectations is the new marketing mantra. Today’s patients have access to an endless amount of information about your cosmetic surgery practice and the unique services … Continue reading

Taking Patient Satisfaction to the Next Level Through Staff Training

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Taking Patient Satisfaction to the Next Level Through Staff Training

Patient service is an integral part of a medical facility. Excellent patient service helps to achieve organizational goals and nurtures long-term relationships with the target audience. Staff training must be a top priority for a medical practice to ensure patient … Continue reading

Improve Patient Satisfaction Through Efficient Call Handling

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Improve Patient Satisfaction Through Efficient Call Handling

Your front-office staff is usually your patients’ first impression of your practice. Your front-office person represents your medical practice. Demonstrating unmatched patient service is essential. When a person calls your office, he or she is not looking for a chat. … Continue reading

7 Proven Ways to Make Patients Fall in Love With Your Practice

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7 Proven Ways to Make Patients Fall in Love With Your Practice

The Harvard Business Review recently surveyed thousands of customers to understand their service priorities. It was found that customers desired “an effortless experience” the most. The same outcomes can be applied to the healthcare community, where patients are our valuable … Continue reading

Who Is Patient 2.0 and Why Should You Care?

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Who Is Patient 2.0 and Why Should You Care?

Today’s typical patient is dramatically different from the typical patient a generation ago. According to Pew Research, nine out of 10 American adults now use the Internet regularly. And that figure is even higher among certain demographics. For example, Internet … Continue reading

Part Two of Three: Are You Listening to Your Patients?

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Part Two of Three: Are You Listening to Your Patients?

Can Your Patients Fire You? A Special Three-Part Series  Yes. Your patients have the right to choose their own healthcare provider. They approach their relationship with you as they would with anyone else. With their health on the line, patients … Continue reading

Patient Education Starts with Informing Them Why You’re Their Best Choice

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Patient Education Starts with Informing Them Why You’re Their Best Choice

Patient Education Starts with Informing Them Why You’re Their Best Choice Healthcare practitioners understand the need to educate patients. Patients need to understand their diagnosis and its implications on their health and life. They need to know what to expect … Continue reading

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