Automate Your Patient Feedback Process

• Save your employees time and effort.
• Seamlessly integrate with your practice management system.
• Increase your online ratings.
• Improve customer service with real-time data.

myPracticeReputation automates and simplifies all parts of the patient feedback loop to raise your reputation online and improve your overall customer experience.

Patients are automatically invited to leave a review soon after every visit, without any staff effort. These invitations can include any optional survey questions you choose. Data is collected and housed within your dashboard. Your employees can then focus on what is most important: delivering quality medical care and building patient trust. Use myPR’s intelligent tools to collect, analyze and manage the data you need with minimal effort:

• We send review requests and survey invitations electronically, for immediate visibility, based on how people really do things.
• We split invitations between text and email, and we seek reviews across all major online rating platforms, including Google, Facebook, Yelp, Healthgrades and Vitals.
• Our customizable system lets you adapt automatic requests to collect ratings and reviews only or survey more deeply to collect data for specific business concerns.
• Our simplified survey creation system lets you choose from a library of common survey questions or create your own.
• We even scan the Internet for reviews and ratings about your practice that customers create independently, and our system alerts you automatically of any negative feedback.
• Our tools pull this data into a central system for service recovery, reports and data analysis.