Exceeding Patient Expectations Is Nice, and Absolutely Necessary

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Exceeding Patient Expectations Is Nice, and Absolutely Necessary

In a world where your competitors are just a click away, meeting and exceeding patient expectations is the new marketing mantra. Today’s patients have access to an endless amount of information about your cosmetic surgery practice and the unique services … Continue reading

Improve Patient Satisfaction Through Efficient Call Handling

Posted on by Practice Builders

Improve Patient Satisfaction Through Efficient Call Handling

Your front-office staff is usually your patients’ first impression of your practice. Your front-office person represents your medical practice. Demonstrating unmatched patient service is essential. When a person calls your office, he or she is not looking for a chat. … Continue reading

Improved Physician Payment With Patient Satisfaction

Posted on by Practice Builders

Improved Physician Payment With Patient Satisfaction

One of the most important changes brought about by the Affordable Care Act (ACA) will kick in over the next few years when patient satisfaction becomes an integral part of physician payment. This is already the case in large practices … Continue reading

Who Is Patient 2.0 and Why Should You Care?

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Who Is Patient 2.0 and Why Should You Care?

Today’s typical patient is dramatically different from the typical patient a generation ago. According to Pew Research, nine out of 10 American adults now use the Internet regularly. And that figure is even higher among certain demographics. For example, Internet … Continue reading

Medical Practice Marketing How to Convert Patient Inquiries and Track Your Marketing

Posted on by Practice Builders

Medical Practice Marketing How to Convert Patient Inquiries and Track Your Marketing

[youtube=http://www.youtube.com/watch?v=guLl7FJxbCU] Converting the highest possible percentage of new patient inquiries and tracking where those calls are coming from is especially imperative in a tough economy. Lori Waltz, Practice Builders Training Program Consultant, discusses how to overcome objections, answering the “Why … Continue reading

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