About Sharon Mason Parker

Sharon has spent 25 years building teams and developing people to work together to help improve the client experience in the markets we serve. This ultimately benefits both customers and staff equally. Sharing best practices and ideas helps clients and team members envision new alternatives, which is quite fulfilling when positive change results. Sharon enjoys working closely with clients to understand the true drivers that are affecting their business environment. By engaging clients in meaningful exploration of their goals and challenges, she often discovers that an issue they asked for help in solving is merely a symptom of something else or something greater. Solving the real issue through truly listening and not just addressing the symptoms helps create true partnerships with clients.
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Focus on These Crucial Elements to Ensure An Exceptional Patient Experience

Posted on by Practice Builders

Focus on These Crucial Elements to Ensure An Exceptional Patient Experience

Patient experience is a critical portion of your healthcare practice’s success in 2017. If you aren’t scoring high on patient satisfaction surveys (that payers distribute to patients) you won’t get reimbursed. Because your patients’ full experience is comprised of many … Continue reading

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6 Ways to Capitalize on Your Patients’ New Years’ Resolutions

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6 Ways to Capitalize on Your Patients’ New Years’ Resolutions

You’re in a prime spot as a medical professional ringing in the new year because your patients are likely setting some health goals for 2017. This is your chance to step up to the plate and capitalize on those fresh … Continue reading

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4 Ways to Stick to Your Practice’s New Year’s Goals When Things Get Tough

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4 Ways to Stick to Your Practice's New Year's Goals When Things Get Tough

Those New Year’s goals you set for your medical practice are a great motivating force, but at some point you may hit that proverbial wall and lose the drive to move forward. Because your practice’s success is too important to … Continue reading

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5 Tips for Setting Your Practice’s New Year’s Goals That You’ll Actually Keep!

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5 Tips for Setting Your Practice's New Year’s Goals That You’ll Actually Keep!

The start of a new year is the perfect time to implement fresh goals in your healthcare practice. But don’t set yourself up for defeat by setting obscure goals or laying out objectives that aren’t obtainable. Use these five tips … Continue reading

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9 Easy Enhancements to Promote a Positive Waiting Room Experience

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9 Easy Enhancements to Promote a Positive Waiting Room Experience

Have you waited in your waiting room lately? You should. In fact, that’s one of the best ways to find out what your waiting room experience is really like. If you’re wondering why this is such a big deal, waiting … Continue reading

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Top 8 Ways to Ensure That Your Patients Keep Their Appointments

Posted on by Practice Builders

Top 8 Ways to Ensure That Your Patients Keep Their Appointments

Perpetually tardy patients, last-minute cancellations and flat-out no-shows have adverse affects on your healthcare practice. They disrupt your schedule, minimize your efficiency and, most of all, reduce your profitability. Patient Prompt reports that with an average appointment cost of $125, … Continue reading

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